1. Right of withdrawal
If you are a consumer habitually resident in the EU/EEA, you have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded (for a booked session, this is the day you completed the booking).
2. Exercising the right of withdrawal
To exercise your right of withdrawal you must inform us (Nawaya, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA, email: info@nawaya.io) of your decision to withdraw from this contract by a clear statement (e.g. an email or a letter).
You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw.
We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of this reimbursement.
4. Early start of the service
Early start of a service: If you asked for the service (your booked session) to begin during the withdrawal period, then on withdrawal you must pay us a proportionate amount corresponding to the service already provided up to the point of withdrawal, compared with the full scope of the contract.
Nawaya does not sell digital content. The only paid item is a booked session, which is a service, so the special rule for digital content does not apply here.
5. Our cancellation & refund policy
The account and the use of the platform are free. The only paid item is a booked session. Beyond the statutory right of withdrawal above, here is how cancellation and refunds work for it. Your first session is always free, so you can try Nawaya risk-free.
Booked sessions: you can cancel or reschedule a booked session free of charge up to 48 hours before its scheduled start and receive a full refund or a credit. Within 48 hours of the start, or in the event of a no-show, the session cannot be refunded, because your guide has reserved that time for you.
None of the above limits your statutory right of withdrawal where it applies (see sections 1-4). If you think your case is unfair, write to info@nawaya.io and we will look for a fair solution together.
6. Model withdrawal form
(If you wish to withdraw from the contract, you may complete and return this form.)
To Nawaya, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA Email: info@nawaya.io I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service (*) / the purchase of the following digital content (*): ____________________________________________ Ordered on (*) / received on (*): _______________ Name of consumer(s): ___________________________ Address of consumer(s): ________________________ Email of the Nawaya account: ___________________ Date: __________ Signature (only on paper): __________ (*) Delete as appropriate.